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Service Manager

2 months ago

Smithers, Canada Brandt Full time
Service Manager Job Description

Brandt is seeking a Service Manager for our Smithers location.

The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

Key Responsibilities:
  • Manage service workflow and ensure efficient operations
  • Enforce standards, policies, and reporting practices to meet established standards
  • Develop and manage the Service Department budget to meet financial and operational goals
  • Prepare quotes for customer work orders and open/close work orders
  • Inspect/operate customer equipment to resolve concerns/diagnostics
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Review employee performance against goals on an ongoing basis
Requirements:
  • Effective communication and professionalism with customers, employees, and branch personnel
  • Self-motivation in learning and applying new knowledge and skills, with a willingness to share knowledge with others
  • Ability to travel to customer worksites and operate around heavy equipment
  • Proficiency in using work-related desktop applications and web-based productivity applications
  • Confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently

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