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Guest Service Supervisor

2 months ago

Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn, Ottawa East. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.

Key Responsibilities:
  • Leadership and Supervision: Lead and supervise a team of guest service agents to ensure seamless delivery of services.
  • Guest Experience: Foster a culture of exceptional guest service, ensuring that every guest feels valued and cared for.
  • Operations: Oversee the day-to-day operations of the guest service team, including scheduling, training, and performance management.
  • Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner.
  • Communication: Maintain effective communication with all departments to ensure seamless service delivery.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a supervisory role in the hospitality industry.
  • Skills: Excellent leadership and communication skills, with the ability to work in a fast-paced environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Support for Diversity and Inclusion: A commitment to creating a welcoming work environment for all employees, including those with disabilities, newcomers, and refugees.