Client and Portfolio Administrator, JFL, Montreal

4 weeks ago


Montreal, Quebec, Canada Scotiabank Full time

Job Summary

We are seeking a highly skilled Client and Portfolio Administrator to join our team at Jarislowsky, Fraser Limited. As a key member of our operations department, you will play a critical role in ensuring the success of our clients and the overall performance of our business.

Key Responsibilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader firm's relationships, systems, and knowledge.
  • Act as the daily liaison between the client and the Manager.
  • Proactively review client accounts for upcoming cash needs, including fee payments to JFL and custodian, and ensure no client account falls into a debit position.
  • Work closely with Account Data Management Administrator (ADMA) and other Operations teams to resolve questions, reduce errors, and prepare monthly and quarterly client mailings.
  • Keep client documentation up to date, including monthly letters, welcome kits, and working with clients or their accountants to find missing book value information.
  • Follow compliance procedures and notify Compliance promptly of new or unusual activity.
  • Quality Assurance: Validate reports, invoices, receipts, and other documents before sending them out.
  • Ensure prompt payment of JFL invoices and work with Account Manager to collect outstanding balances.
  • Other tasks as requested by management.

Requirements

  • Bachelor's degree in Business or Economics or a related field.
  • 3-5 years of work experience in a similar role.
  • Investment industry experience preferred (Brokerage, Investment, or Trust Company).
  • Strong knowledge of Excel and experience with Microsoft Office Suite.
  • High level of attention to detail and accuracy.
  • Strong customer service skills.
  • Proactive and professional when managing customer issues.
  • Reliable, with a good sense of judgment.
  • Innovative and eager for involvement in new projects and initiatives.
  • High levels of self-motivation and self-discipline.
  • Excellent communication skills, both written and verbal, in English and French.


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