Client and Portfolio Administrator, JFL, Montreal
4 weeks ago
Job Summary
We are seeking a highly skilled Client and Portfolio Administrator to join our team at Jarislowsky, Fraser Limited. As a key member of our operations department, you will play a critical role in ensuring the success of our clients and the overall performance of our business.
Key Responsibilities
- Champion a customer-focused culture to deepen client relationships and leverage broader firm's relationships, systems, and knowledge.
- Act as the daily liaison between the client and the Manager.
- Proactively review client accounts for upcoming cash needs, including fee payments to JFL and custodian, and ensure no client account falls into a debit position.
- Work closely with Account Data Management Administrator (ADMA) and other Operations teams to resolve questions, reduce errors, and prepare monthly and quarterly client mailings.
- Keep client documentation up to date, including monthly letters, welcome kits, and working with clients or their accountants to find missing book value information.
- Follow compliance procedures and notify Compliance promptly of new or unusual activity.
- Quality Assurance: Validate reports, invoices, receipts, and other documents before sending them out.
- Ensure prompt payment of JFL invoices and work with Account Manager to collect outstanding balances.
- Other tasks as requested by management.
Requirements
- Bachelor's degree in Business or Economics or a related field.
- 3-5 years of work experience in a similar role.
- Investment industry experience preferred (Brokerage, Investment, or Trust Company).
- Strong knowledge of Excel and experience with Microsoft Office Suite.
- High level of attention to detail and accuracy.
- Strong customer service skills.
- Proactive and professional when managing customer issues.
- Reliable, with a good sense of judgment.
- Innovative and eager for involvement in new projects and initiatives.
- High levels of self-motivation and self-discipline.
- Excellent communication skills, both written and verbal, in English and French.
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Montreal, Quebec, Canada Scotiabank Full timeAbout Jarislowsky, Fraser LimitedScotiabank is a leading bank in the Americas with a purpose of "for every future". We help our customers achieve success through advice, products and services including banking, wealth management, private banking, corporate and investment banking, and capital markets. Jarislowsky, Fraser Limited is a wholly-owned subsidiary...
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