Technical Support Specialist

3 weeks ago

Brampton, Ontario, Canada Survalent Full time

Job Summary

We are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our Survalent ADMS solution platform.

Key Responsibilities

  • Manage support cases from start to finish by providing advice and assistance via email or phone.
  • Advise and assist to solve problems related to Survalent software or escalate to the appropriate personnel.
  • Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
  • Troubleshoot communication issues between SCADA and end devices.
  • Create Knowledge Articles from Support issues observed.
  • Provide support services to internal employees with technical problems.
  • Be on call for after-hours support in rotation with other Support team members.

Requirements

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics, Electronics and Communications, or a similar discipline.
  • Effective English communication skills, both written and verbal.
  • Customer focus with ability to work under pressure.
  • Good understanding of TCP/IP network communication.
  • Microsoft Windows Proficiency (both Server and PC level)
  • Knowledge of Microsoft SQL Server and IIS.
  • Technical Support/ Customer service experience is considered an asset.
  • Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
  • Knowledge of Power Engineering, Distribution Networks is considered an asset.
  • Strong multi-tasking ability.
  • Problem solving skills- ability to think out of the box.
  • Self-motivated and empathetic listening skills.

About Us

Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 700 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

  • Administrative Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Ignite Technical Solutions Full time

    Job Title: Administrative Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Ignite Technical Solutions. As an Administrative Support Specialist, you will provide administrative support to our team members, ensuring the smooth operation of our office.Key...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada AUREUS INFOTECH INC Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at AUREUS INFOTECH INC. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key Responsibilities:Collect,...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada standard appliances ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Standard Appliances Ltd.Job Summary:The Technical Support Specialist will provide technical assistance and support to customers and internal stakeholders, troubleshooting and resolving technical issues related to our products.Key...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada standard appliances ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Standard Appliances Ltd.Job Summary:The Technical Support Specialist will provide technical assistance and support to customers and internal stakeholders, troubleshooting and resolving technical issues related to our products.Key...

  • Administrative Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Ignite Technical Solutions Full time

    We are seeking an organized and detail-oriented Administrative Support Specialist to join our team at Ignite Technical Solutions. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including scheduling appointments, preparing minutes of meetings, and performing data entry.Key...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada Prudle Labs Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Prudle Labs Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Technical Support: Provide technical support to customers via phone, email, or...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada Prudle Labs Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Prudle Labs Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Technical Support: Provide technical support to customers via phone, email, or...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada standard appliances ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Standard Appliances Ltd.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance to customers and internal stakeholders, troubleshooting and resolving technical issues, and maintaining a high level...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada standard appliances ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Standard Appliances Ltd.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance to customers and internal stakeholders, troubleshooting and resolving technical issues, and maintaining a high level...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Canada Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc.Job SummaryThe Technical Support Specialist will provide technical assistance and support to users experiencing difficulties with computer systems, networks, and internet connectivity.Key ResponsibilitiesRespond to user inquiries...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Canada Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc.Job SummaryThe Technical Support Specialist will provide technical assistance and support to users experiencing difficulties with computer systems, networks, and internet connectivity.Key ResponsibilitiesRespond to user inquiries...

  • Technical Support Specialist

    1 month ago

    Brampton, Ontario, Canada Canada Micro Services Incorporated Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Micro Services Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Support Specialist

    1 month ago

    Brampton, Ontario, Canada Canada Micro Services Incorporated Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Micro Services Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada Canada Micro Services Incorporated Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Micro Services Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada Canada Micro Services Incorporated Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Micro Services Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Support Specialist

    5 days ago

    Brampton, Ontario, Canada standard appliances ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Standard Appliances Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Provide excellent technical support to customers via phone, email, or...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada U V CONN INC. Full time

    Job Title: Technical Support SpecialistU V CONN INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.Key Responsibilities:Respond to user inquiries and...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada U V CONN INC. Full time

    Job Title: Technical Support SpecialistU V CONN INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.Key Responsibilities:Respond to user inquiries and...

  • Technical Support Specialist

    2 weeks ago

    Brampton, Ontario, Canada standard appliances ltd Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Standard Appliances Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Canada Micro Services Incorporated] Full time

    OverviewCanada Micro Services Incorporated is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong computer and technology knowledge, as well as excellent communication skills.ResponsibilitiesThe Technical Support Specialist will be responsible for providing on-site technical assistance to our clients. This...