Chocolate Ambassador Team Lead
3 days ago
We are currently recruiting a Key Holder to join our retail team at the May Fair Shopping Centre in Victoria, BC.
About the RoleThe ideal candidate will have a passion for delivering exceptional customer experiences and promoting our high-quality chocolate products. As a Key Holder, you will be responsible for ensuring high levels of customer satisfaction through excellent service, assessing customers' needs, and providing information on product features.
Main Responsibilities- Ensure high levels of customer satisfaction through excellent service
- Assess customers' needs and provide assistance and information on product features
- Welcome customers to the store and answer their questions
- Go the extra 'mile' to drive sales
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Cross sell products
- Handle returns of merchandise
- Build trusted relationships with customers
- Comply with inventory control procedures and visual merchandising standards
- Act as a brand ambassador for our products
- Act as a team member to achieve sales targets and goals
- Opening and closing procedures
- Support with cash handling and inventory duties including restocking of products
- Assist with corporate gifting
- Other duties as assigned
To succeed in this role, you will need:
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of customer service practices and sales principles
- Track record of achieving sales targets
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with a customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school diploma
- A passion for chocolate
Lindt & Sprüngli (Canada) is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
Salary and BenefitsWe offer a competitive salary of $19.00 per hour, along with opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and promoting high-quality chocolate products, we encourage you to apply.
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