Chocolate Ambassador Team Lead

3 days ago


Victoria, British Columbia, Canada Lindt & Sprüngli (Canada) Full time
Key Holder Job Opportunity at Lindt & Sprüngli (Canada)

We are currently recruiting a Key Holder to join our retail team at the May Fair Shopping Centre in Victoria, BC.

About the Role

The ideal candidate will have a passion for delivering exceptional customer experiences and promoting our high-quality chocolate products. As a Key Holder, you will be responsible for ensuring high levels of customer satisfaction through excellent service, assessing customers' needs, and providing information on product features.

Main Responsibilities
  • Ensure high levels of customer satisfaction through excellent service
  • Assess customers' needs and provide assistance and information on product features
  • Welcome customers to the store and answer their questions
  • Go the extra 'mile' to drive sales
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Cross sell products
  • Handle returns of merchandise
  • Build trusted relationships with customers
  • Comply with inventory control procedures and visual merchandising standards
  • Act as a brand ambassador for our products
  • Act as a team member to achieve sales targets and goals
  • Opening and closing procedures
  • Support with cash handling and inventory duties including restocking of products
  • Assist with corporate gifting
  • Other duties as assigned
Qualifications

To succeed in this role, you will need:

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of customer service practices and sales principles
  • Track record of achieving sales targets
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school diploma
  • A passion for chocolate
About Us

Lindt & Sprüngli (Canada) is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

Salary and Benefits

We offer a competitive salary of $19.00 per hour, along with opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and promoting high-quality chocolate products, we encourage you to apply.


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