Veterinary Medicine Operations Director
2 weeks ago
We are seeking a dynamic Hospital Director for our ER veterinary hospital in Fraser Valley. As a seasoned leader, you will embody a people-first approach, prioritizing transparent communication and collaboration with our dedicated staff.
The ideal candidate will be a strategic visionary, combining financial savvy with a creative, entrepreneurial mindset to unlock our hospital's potential. With strong emotional intelligence, the Hospital Director will inspire and empower our team to deliver exceptional care while fostering a positive work environment.
Animal Emergency Clinic of the Fraser Valley is an AAHA accredited, VECCS level II certified, 24-hour emergency and critical care hospital. For over two decades, we have been providing the highest standard of emergency and critical care to more than 100 surrounding family practices throughout the Lower Mainland and Fraser Valley.
We have an expanded state-of-the-art in-house laboratory, a 64-slice CT machine, heated floors in our runs, staff pet area with natural lighting, and many more amenities for patients, clients, and staff. Every member of our team is invaluable, and we have amazing staff who are dedicated to providing the highest possible level of care to our patients.
Key Responsibilities:
- Directly oversee all operations and business activities, leading team members across all departments with enthusiasm and purpose.
- Partner effectively and collaboratively with the Medical Director, ensuring high-quality patient care.
- Demonstrate a strategic orientation by translating vision into actionable plans, managing operations effectively to achieve objectives.
- Direct the leadership team collaboratively, facilitating resolution of issues and driving growth within the hospital.
- Organize and conduct engaging staff meetings, regularly meeting with managers to evaluate and plan for the welfare of the practice while attending corporate meetings.
- Consciously shape a positive hospital culture based on trust and teamwork, catering to the needs of our clients and referring veterinarians.
- Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director, ensuring we attract top talent.
- Monitor employee competence and effectiveness through manager feedback and observation, conducting performance and salary reviews while overseeing disciplinary actions and terminations.
- Collaborate on the recruitment, interviewing, contract negotiation, and hiring of doctors with the Medical Director to maintain our high standards of care.
- Work closely with the Medical Director to establish optimal medical care while maintaining the hospital's positive financial health.
- Exhibit a calming, humble, and teachable attitude, effectively addressing decisive change throughout the hospital.
- Be passionate about providing resources, support, and supervision for hospital staff, fostering an incredibly positive and forward-moving culture.
Requirements:
- 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
- MBA or equivalent experience is preferred.
- Healthcare (veterinary or human) experience preferred, but not required.
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching, and inspiring others.
- Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.
What We Offer:
- A competitive salary range of $95-130k CAD per year.
- Annual Site Leadership Profit-sharing Bonus Plan.
- Annual CE allowance of $2000 CAD/year.
- Paid vacation, sick time, holidays + a retirement savings plan and any local hospital benefits.
- The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.
Ethos Veterinary Health is a partner that sets the standard in veterinary excellence. Our network provides compassionate, unparalleled care and rewarding careers. The position is located near Vancouver, British Columbia, Canada, allowing for easy access to big city life and outdoor activities.
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