Field Operations Manager

2 days ago


Ottawa, Ontario, Canada Brandt Full time
Job Summary

Brandt Tractor Ltd is seeking a skilled Field Foreman to join our Ottawa Construction & Forestry team. As a key member of our service department, you will be responsible for overseeing the daily operations of our field technicians, ensuring quality repair work, and providing exceptional customer service.

Key Responsibilities
  • Organize and dispatch field technicians to ensure efficient and effective service delivery
  • Supervise and mentor service technicians to maintain high-quality repair work and promote a culture of excellence
  • Maintain a clean and organized work environment, adhering to safety protocols and company standards
  • Collaborate with the service team and other branch personnel to achieve departmental goals and objectives
  • Communicate effectively with customers, technicians, and other stakeholders to resolve issues and provide solutions
  • Manage costs and ensure profitability of the department, opening and closing work orders, and preparing work orders for warranty
Requirements
  • Previous mechanical experience in a heavy equipment environment is an asset
  • Certified Journeyman in the Heavy Duty Equipment technician trade or equivalent designated trade required
  • Experience in a service department setting required
  • Familiarity with John Deere and competitive products preferred
  • Forklift license preferred
  • Strong organizational skills and basic Microsoft Office skills required
  • Candidates must be willing to be available after-hours and able to lift up to 50 pounds


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