Automotive Field Operations Manager

4 days ago

Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services, with a strong presence in Canada. Our team of experts is dedicated to delivering high-quality repairs and exceptional customer service.

Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team. The successful candidate will be responsible for managing our field operations, ensuring that our collision repair centers are running efficiently and effectively.

Key Responsibilities
  • Manage and coordinate field operations, including scheduling, inventory management, and customer service.
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Collaborate with our sales and marketing teams to identify new business opportunities and develop growth plans.
  • Provide training and support to our collision repair center staff to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of our field operations and identify areas for improvement.
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 5 years of experience in a management role, preferably in the collision repair industry.
  • Proven track record of improving operational efficiency and reducing costs.
  • Excellent communication and leadership skills.
  • Bilingual (English and French) is a must.
What We Offer
  • Competitive salary and bonus program.
  • Comprehensive benefits package.
  • Opportunities for career growth and professional development.

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