Assistant Food and Beverage Operations Manager

3 days ago

Halifax, Nova Scotia, Canada Marriott International Full time

Job Summary

As a key member of our Marriott International team, the Assistant Food and Beverage Operations Manager plays a vital role in ensuring the smooth operation of our food and beverage services. This position is responsible for supervising daily food and beverage operations, monitoring compliance with company policies and procedures, and assisting in the ordering of supplies and equipment.

Key Responsibilities

  • Supervise daily food and beverage shift operations and monitor compliance with all food and beverage policies, standards, and procedures.
  • Assist in the ordering of food and beverage supplies, cleaning supplies, and uniforms.
  • Support and supervise an effective monthly self-inspection program.
  • Operate all department equipment as necessary and report malfunctions.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Maintain the operating budget and verify that standards and legal obligations are followed.
  • Celebrate and foster decisions that result in successes as well as failures.
  • Communicate areas that need attention to staff and follow up to verify understanding.
  • Coordinate cleaning programs in all food and beverage areas, identifying trends and making recommendations for improvements.
  • Follow property-specific second effort and recovery plan.
  • Maintain availability and be approachable to all team members.
  • Demonstrate knowledge of the brand-specific service culture.

Providing Exceptional Customer Service

  • Provide services that are above and beyond for customer satisfaction and retention.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Manage day-to-day operations, monitor quality, and standards, and meet the expectations of customers on a daily basis.
  • Take proactive approaches when dealing with guest concerns.
  • Set a positive example for guest relations.
  • Stay readily available and approachable for all guests.
  • Review comment cards and guest satisfaction results with employees.
  • Respond in a timely manner to customer service department requests.

Additional Responsibilities

  • Provide information to supervisors and coworkers by telephone, in written form, email, or in person.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Perform hourly job functions if necessary.
  • Extend professionalism and courtesy to team members at all times.
  • Maintain budgets, operating statements, and payroll progress reports.
  • Perform other duties as assigned to meet business needs.

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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