Customer Experience Ambassador

4 weeks ago


Montreal, Quebec, Canada Indigo Full time

About Indigo

Indigo is a dynamic and enriching culture that values creativity, innovation, and customer satisfaction. We are dedicated to telling stories and creating experiences that bring our mission to life in our stores across Canada.

Job Description

We are seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for cultivating an environment that promotes authentic employee and customer experiences. You will be guided by our culture and mission of adding joy to our customers' lives.

Key Responsibilities

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority
  • Take accountability to respond to customer feedback in a timely manner

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


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