Customer Service Representative
2 months ago
**Job Summary**
**Duties**:
- Analyze customer needs and recommend appropriate products or services
- Maintain accurate records of customer interactions and transactions
- Process transactions efficiently
- Utilize excellent phone etiquette to handle incoming calls professionally
- Upsell products or services to increase revenue
**Skills**:
- Proficient in English; fluency in Spanish is a plus
- Strong customer service skills with the ability to resolve issues effectively
- Excellent communication skills both verbal and written
- Ability to analyze information and provide suitable solutions
- Familiarity with data entry and software like MS Excel
- Experience in sales or upselling is advantageous
**Job Types**: Full-time, Part-time
Pay: $18.00-$21.00 per hour
Expected hours: 20 - 40 per week
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-10-14
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