Patient Services Representative

4 weeks ago


Toronto, Ontario, Canada FYidoctors Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Services Specialist to join our team at FYidoctors. As a key member of our clinic, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Provide warm and welcoming greetings to patients, ensuring a positive first impression
  • Efficiently manage patient check-in and check-out processes, including billing and payment processing
  • Communicate effectively with patients, medical staff, and third-party providers to ensure accurate and timely information exchange
  • Administer pre-testing services and manage appointment bookings, prescription printouts, and billing
  • Uphold high standards of customer service, using your charisma and problem-solving skills to resolve any issues that may arise
Requirements
  • Previous customer-facing experience, preferably in a retail or healthcare environment
  • Ability to work in a fast-paced environment with a high level of comfort using technology and computers
  • Excellent customer service skills and a professional, approachable manner
  • Strong communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners
What We Offer
  • Competitive wages and quarterly bonuses
  • Rapid and continued growth opportunities, ensuring a constantly challenging and rewarding environment
  • A collaborative and supportive work culture that fosters a sense of teamwork and camaraderie
  • Ongoing training and development opportunities to help you develop your career


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