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Large Commercial Claims Consultant
2 months ago
About the Role
We are seeking a highly skilled Claims Consultant to join our Property Large Loss team at Intact Financial Corporation.
Key Responsibilities
- Manage and investigate large and complex commercial property claims with exposures over $1M or involving specialized types of loss within Canada and internationally.
- Engage and manage internal and external counsel, consultants, adjusters, accountants, and engineers to confirm coverage, determine liability, and assess damages.
- Mentor and guide regional file handlers to ensure consistent and effective claims handling and support long-term succession planning.
- Train colleagues on complex claims handling and provide technical advice as needed.
- Work with Underwriting, Loss Prevention, and other stakeholders to identify potential risks, hazards, and trends, sharing feedback and lessons learned.
- Provide excellent customer service to brokers, customers, and colleagues.
- Deliver and exceed on key performance indicators related to loss development and loss adjustment expenses, claims leakage control, and expense management.
- Leverage expertise in a creative, continuous improvement environment to support best practice operations.
- Effectively negotiate claims when appropriate and attend settlement conferences and trials.
Requirements
- A critical thinker with intellectual curiosity when approaching complex problems in time-sensitive situations.
- A skilled communicator able to foster favorable business relationships and provide clear guidance to clients.
- A problem-solver able to gather information, evaluate a situation, and negotiate the next steps toward a solution.
- Able to adapt to changing needs and understand the need to be flexible and agile.
- A planner able to effectively organize to establish an effective strategy.
- A strong collaborator with a passion for mentoring and coaching others.
- 10+ years of experience with direct handling of large and complex commercial property claims.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
- Undergraduate degree or CIP designation (asset).
- Flexible to travel as needed.
What We Offer
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.
