Capital Collections Specialist
6 days ago
We are seeking a skilled and compassionate Capital Collections Specialist to join our dynamic team in Montreal. As a key member of our Capital and Payments team, you will play a critical role in collecting overdue account balances from merchants using our capital advance product.
About the Role:
- Perform outbound calls to collect on overdue accounts by negotiating repayment plans with customers.
- Demonstrate exceptional communication and negotiation skills to build strong relationships with clients.
- Manage customer overdue accounts and collection activities to ensure timely resolution.
- Document collections activities and processes through superior administration skills.
What We Offer:
- A competitive salary of $65,000 - $80,000 per year, based on experience.
- A flexible hybrid work environment (3 days/week in office).
- Ongoing career development opportunities in a fast-paced and innovative company.
- A comprehensive benefits package, including health insurance, paid time off, and more.
Requirements:
- Minimum 2 years' experience in collections or a target-driven call centre environment.
- Experience working with financial institutions or similar organizations.
- Strong communication skills in English and French, both written and oral.
Why Join Us?
Lightspeed is a leader in the commerce industry, empowering businesses to innovate and succeed. As a member of our team, you'll be part of a diverse and inclusive community that values collaboration, creativity, and growth. If you're passionate about collections and customer service, we encourage you to apply for this exciting opportunity.
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