Assistant Outlets Manager

1 month ago

Richmond, British Columbia, Canada Accor Full time

About the Role:

We are seeking a highly motivated and experienced Assistant Outlets Manager to join our team at Fairmont Vancouver Airport. As a key member of our Food and Beverage team, you will be responsible for leading and supporting the F&B team to deliver exceptional dining experiences for our guests.

Key Responsibilities:

  • Support and mentor the Food and Beverage team to ensure exceptional service and quality standards.
  • Provide operational leadership and direction for the day-to-day operations of the Outlets, focusing on service and logistics.
  • Create and maintain an engaged work environment to deliver a personalized experience for our guests.
  • Conduct daily line-ups with the team to review hotel information, service stations, and specials.
  • Ensure brand standards are maintained with the highest standard of quality and visual appeal.
  • Handle guest concerns and react quickly, logging and notifying the proper areas.
  • Assist with scheduling team members to align with labor management standards.
  • Communicate effectively with all departments and strive for guest feedback.
  • Work with the team on new offerings and actively share ideas, opinions, and suggestions to improve the environment and dining experience.
  • Balance operational, administrative, and colleague needs by focusing on guest feedback surveys, colleague feedback surveys, and financial results.
  • Assist in overall F&B management responsibilities as needed.

Requirements:

  • Service-focused personality with a passion for food and beverage.
  • Previous experience in a similar leadership role.
  • Proactive with a demonstrated eye for detail and the ability to manage multiple functions while meeting deadlines.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • As a condition of employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof prior to start date.
  • Previous point-of-sale system experience required, preferably Silverware.

About Accor:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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