Assistant Outlets Manager

1 week ago

Richmond, British Columbia, Canada AccorHotel Full time

Job Summary:

As Assistant Outlets Manager at Accor Hotel, you will lead and support the F&B team to create unforgettable dining experiences for our guests.

Key Responsibilities:

  • Support, mentor, and train the Food & Beverage teams
  • Provide operational leadership and direction for the day-to-day operations of the Outlets with a focus on service and logistics
  • Create and support an engaged work environment to create a welcoming and personalized experience for our guests
  • Conduct daily line-ups with the team to review hotel information, service stations, specials, etc.
  • Ensure brand standards are maintained with the highest standard of quality and visual appeal
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Assist with scheduling team members to align with labor management standards
  • Communicate effectively with all departments and thrive for guest feedback
  • Work with the team on new offerings and actively share ideas, opinions, and suggestions to improve the environment and dining experience
  • Balance operational, administrative, and colleague needs by focusing on guests' feedback, surveys, colleague feedback, and financial results
  • Assist in overall F&B management responsibilities as needed
  • Follow department policies, procedures, and service standards
  • Follow all health and safety policies
  • Other duties as assigned

Requirements:

You will need:

  • A service-focused personality is essential, and a passion for everything food and beverage
  • Previous experience in a similar leadership role
  • Proactive with a demonstrated eye for detail and the ability to manage multiple functions while meeting deadlines
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • Must possess and maintain a valid Serving It Right certification
  • Previous point-of-sale system experience required, preferably Silverware

Work Environment:

No remote work

Employment Type:

Full-time

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