Assistant Outlets Manager
3 weeks ago
Assistant Outlets Manager Job Description
At Accor, we're passionate about delivering exceptional dining experiences to our guests. As an Assistant Outlets Manager, you'll play a key role in leading and supporting our Food and Beverage team to achieve this goal.
Key Responsibilities:
- Support and mentor the Food and Beverage team to ensure seamless service delivery.
- Provide operational leadership and direction for the day-to-day operations of the Outlets, focusing on service and logistics.
- Create and maintain an engaged work environment that fosters a welcoming and personalized experience for our guests.
- Conduct daily line-ups with the team to review hotel information, service stations, and specials.
- Ensure brand standards are maintained with the highest standard of quality and visual appeal.
- Handle guest concerns and react quickly, logging and notifying the proper areas.
- Assist with scheduling team members to align with labor management standards.
- Communicate effectively with all departments and strive for guest feedback.
- Work with the team on new offerings and actively share ideas, opinions, and suggestions to improve the environment and dining experience.
- Balance operational, administrative, and colleague needs by focusing on guest feedback surveys, colleague feedback surveys, and financial results.
- Assist in overall F&B management responsibilities as needed.
- Follow department policies, procedures, and service standards.
- Follow all health and safety policies.
Requirements:
- Service-focused personality is essential, with a passion for everything food and beverage.
- Previous experience in a similar leadership role.
- Proactive, with a demonstrated eye for detail and the ability to manage multiple functions while meeting deadlines.
- Strong interpersonal and problem-solving abilities, with the ability to lead by example.
- As a condition of employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof prior to start date.
- Previous point-of-sale system experience required, preferably Silverware.
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