Front Desk Representative

2 weeks ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time
Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Holiday Inn Express & Suites Woodstock South. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements
  • Attention to detail
  • Fast-paced environment
  • Work under pressure
What We Offer
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to develop your customer service skills and provide exceptional service to our guests
  • Competitive compensation and benefits package


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