Front Desk Representative

3 weeks ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Holiday Inn Express & Suites Woodstock South. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements
  • Attention to detail
  • Fast-paced environment
  • Work under pressure
  • Client focus
  • Dependability
  • Organized
  • Reliability
  • Team player
What We Offer
  • Will train
  • Support for persons with disabilities
  • Support for newcomers and refugees
  • Support for youths
  • Support for Veterans
  • Support for Indigenous people
  • Support for mature workers
  • Supports for visible minorities


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