Senior Financial Services Manager
2 weeks ago
About the Opportunity
As a Manager Group Financial Advisors at Royal Bank of Canada, you will be a market leader, motivating and coaching your team to create a memorable experience for clients. You will capitalize on emerging market opportunities and act as an RBC Ambassador within the region you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you will build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you will support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.
Key Responsibilities
- Lead the team to deliver an exceptional client experience with a strong focus on problem resolution and client care
- Be a leader who champions the RBC Group Advantage value proposition and coaches the team to put our clients at the center and brings the full power of One RBC by leveraging a vast array of partners and capabilities to help meet our clients' needs
- Talent management, employee engagement and employee capability. You will develop and manage employees by ensuring we have the right talent, with the right capability for today and the future
- Be a role model and a RBC Ambassador where you build RBC presence in your region and across channels
- Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports
Requirements and Qualifications
- Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
- Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
- Completion of the Certificate in Financial Services Advice offered by CSI
- Minimum 2 years in a people management role
- Entrepreneurial business acquisition mindset
- Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access
Nice-to-have Qualifications
- Experience in both business and personal banking
- Experience in the Group Advantage business
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