Senior Financial Services Specialist
4 weeks ago
We are seeking a Senior Financial Services Specialist to provide exceptional customer service to a portfolio of members by offering a full range of investment, deposit, and complex lending services.
The Senior Financial Services Specialist identifies member life stage cycles and provides solutions to financial needs, and/or refers members to an appropriate advisor.
Key Responsibilities:
- Member Service: Builds strong relationships with current and potential members; identifies member life stage cycles and provides financial advice to members or refers to appropriate advisors.
- Member Transactions: Processes a full range of complex member transactions, including MFDA products and services, retail mortgages, personal and RRSP loans, and related insurance products.
- Branch Goals: Supports achievement of annual branch goals and objectives through proactive promotion of FW products and services, participation in branch campaigns, and actively seeks potential cross-sell and/or referral opportunities during interaction with members or the general public.
- Branch Support: Mentors other branch employees in the understanding of lending and investment products and services, and provides advice and/or assists employees with member issues in management's absence.
Required Skills, Experience & Qualifications:
- College or Tech School Diploma (2 years) in a related discipline or equivalent combination of education and experience.
- Mutual Funds License required.
- Must complete the internal First West certification program specific to this role within the required timeframe.
- PFP preferred.
- 2-3 years in a Financial Advisor role, or equivalent.
- Proven ability to conduct complex advisory, four-quadrant conversations.
- Demonstrated ability to recognize needs, identify appropriate products, and build strong member relationships.
- Proven track record achieving or exceeding sales targets in retail lending and investment products and services.
- Self-starter with the ability to work independently and solve problems using common sense and sound judgment.
- Proficient in computer software, including Microsoft Office and banking software programs.
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
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