Account Manager

2 weeks ago

Mississauga, Ontario, Canada City Wide Facility Solutions Full time
About City Wide Facility Solutions

City Wide Facility Solutions is a renowned international organization with a rich tradition of sales excellence spanning 61 years. With a strong presence in over 105 markets across North America, we have successfully expanded our reach through a franchising program, creating a network of over 300 high-level sales professionals.

Job Title: Account Manager - Business Development Expert

Salary: $50,000 base per year + bonus and commission potential

Job Description:

Responsibilities:

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships, including interview and hire, negotiation of pricing and other contract terms, management of agreements, development of service specifications, client compliance, verification of Contractor compliance, and removal/ replacement of Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, add extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Required Skills and Qualifications:

Requirements:

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.
Benefits:

Benefits include:

  • Dental care.
  • Paid time off.
  • Vision care.
  • Offsite Sales Training by Top Performers.
About Us:

City Wide Facility Solutions is committed to giving back to our community, offering competitive compensation and support. If you're interested in an outbound sales hunting role, highlight the key responsibilities of making cold calls, crafting persuasive emails, and engaging in face-to-face interactions.

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