Culturally Sensitive Care Coordinator
6 days ago
We are seeking a highly skilled and compassionate Indigenous Patient Navigator to join our team at PHSA. As a key member of our healthcare team, you will play a vital role in ensuring that Indigenous patients receive culturally safe and client-centered care.
Key Responsibilities- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services, and addressing cultural/spiritual needs.
- Support patients in communications with physicians, nurses, and other frontline care staff, ensuring that their needs are met and their voices are heard.
- Support access and coordination of services for patients within the designated region, working closely with healthcare providers and community partners to ensure seamless care.
- Coordinate client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services, promoting collaboration and coordination.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Support clients, as requested in the assigned service area, to understand, access, and navigate health care services, empowering them to take control of their health.
- Advocate for the needs of patients within the health care system, liaising with other community and regional health organizations to improve patient care and promote cultural safety.
- Provide support and act as a resource, as required, for healthcare providers and other staff members, regarding the provision of culturally safe care, promoting a culture of respect and inclusivity.
- Coordinate client/family spiritual care requests and/or access to sacred spaces within the healthcare system, supporting Indigenous beliefs and practices.
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and One (1) to three (3) years' recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations, with extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs and traditions.
- Experience or knowledge of the health care system and community based resources within the region, with a strong understanding of Canadian colonization, Indigenous specific racism and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills, with a commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents, including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
- A commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people. We are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
We are committed to eradicating Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at.
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