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Culturally Sensitive Healthcare Navigator

2 months ago

Vancouver, British Columbia, Canada PHSA Full time
About the Role

The Indigenous Patient Navigator plays a vital role in supporting the integration of healthcare services with Indigenous communities and organizations. This position requires a strong understanding of Indigenous cultures, histories, and experiences, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide Culturally Sensitive Support: Offer consultative and navigational services to patients referred to PHSA programs and services, ensuring cultural interpretation and health literacy translation services are provided as needed.
  • Coordinate Access to Services: Support access and coordination of services for patients within the designated region, including referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
  • Build Relationships: Establish and maintain working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care, and provide support to understand, access, and navigate health care services.
  • Advocate for Patients: Advocate for the needs of patients within the healthcare system, liaising with other community and regional health organizations to improve patient care.
  • Support Healthcare Providers: Provide support and act as a resource for healthcare providers and other staff members regarding the provision of culturally safe care, and coordinate client/family spiritual care requests and/or access to sacred spaces within the healthcare system.
  • Connect with Community Services: Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
  • Document and Report: Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the healthcare system, and develop and maintain a regional inventory of care-related programs and services for clients.
  • Develop Regional Strategies: Support the development of regional strategies to improve care for Indigenous patients by engaging Indigenous communities, organizations, and other health system partners within the region.
  • Link Indigenous Communities and PHSA: Provide a link between Indigenous communities and PHSA healthcare providers, and support Indigenous peoples' understanding of the provincial healthcare system, the First Nations Health Authority, and federal healthcare systems where applicable.
  • Provide Information and Outreach: Provide information to Indigenous clients, families, communities, and organizations within the designated region, and provide outreach support to Indigenous communities and organizations to better understand health needs and improve access to PHSA services.
  • Improve Relationships: Support PHSA in improving relationships with Indigenous communities and organizations within the region.
  • Address Culturally Unsafe Care: Assist in addressing culturally unsafe care with clients and staff.
Requirements
  • Education and Experience: A level of education, training, and experience equivalent to a diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
  • Knowledge and Experience: Demonstrated knowledge and experience working with Indigenous (First Nations, Metis, and Inuit) communities and organizations, extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
  • Healthcare System Knowledge: Experience or knowledge of the healthcare system and community-based resources within the region.
  • Cultural Safety and Competency: Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
  • Canadian Colonization and Indigenous Specific Racism: Demonstrated understanding of Canadian colonization, Indigenous specific racism, and its impact on the current health and wellness of Indigenous peoples.
  • Communication and Interpersonal Skills: Strong verbal and written communication skills, ability to work effectively within a multi-disciplinary team.
  • Professional Judgment and Integrity: Ability to use sound professional judgment, empathy, compassion, and integrity, ability to prioritize workload, keep accurate records, and write reports as necessary.
  • Time Management and Adaptability: Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives, ability to adapt as the Indigenous care program evolves.
  • Lived Experience and Commitment to Reconciliation: Lived experience with Indigenous populations is an asset, commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
  • Social, Economic, Political, and Historical Realities: Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).