Customer Liaison

2 weeks ago


Collingwood, Ontario, Canada Tirecraft Full time

Service Advisor Opportunity at Tirecraft

Tirecraft Ontario is a proudly Canadian-owned and operated expert in tires and automotive services. We are seeking a qualified individual to fill the position of Service Advisor to serve as the liaison between our customers and our Tire Technicians.

Key Responsibilities:

  • Write up work orders for all sales and service transactions and present to the Technicians.
  • Take all service call telephone requests, write up work orders, and dispatch Tire Service Techs accordingly.
  • Invoice all product and service sales once complete and process payment immediately.
  • Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
  • Monitor all service activities to ensure work is completed on a first-in-first-out basis and that it is completed in a timely manner.
  • Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
  • Complete product adjustments, including manufacturer claim forms, on a timely basis.
  • Maintain product and service displays in a marketable and clean appearance.

Requirements:

  • Previous experience in a leadership position.
  • Previous experience in retail and commercial tire/automotive industry an asset.
  • Valid Driver's License with a clean abstract.
  • Computer literate.
  • Basic mechanical and tire understanding.
  • Strong communication skills (verbal and written).

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