Service Advisor Opportunity at Tirecraft

Tirecraft Ontario is a proudly Canadian-owned and operated expert in tires and automotive services. We are seeking a qualified individual to fill the position of Service Advisor to serve as the liaison between our customers and our Tire Technicians.

Key Responsibilities:

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all service call telephone requests, write up work orders, and dispatch Tire Service Techs accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a focus on facilitating exceptional customer service.
• Monitor all service activities to ensure work is completed on a first-in-first-out basis and in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Requirements:

• Previous experience in a leadership position.
• Previous experience in retail and commercial tire/automotive industry an asset.
• Valid Driver's License with a clean abstract.
• Computer literate.
• Basic mechanical and tire understanding.
• Strong communication skills (verbal and written).