Service Advisor
2 days ago
Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are seeking a qualified Service Advisor to be the liaison between our customers and our Tire Technicians.
About the Role
- Write up work orders for all sales and service transactions and present to the Technicians.
- Take all service call telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
- Invoice all product and service sales once complete and process payment immediately.
- Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
- Monitor all service activities to ensure work is completed on a first-in-first-out basis and that it is completed in a timely manner.
- Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
- Complete product adjustments, including manufacturer claim forms, on a timely basis.
- Maintain product and service displays in a marketable and clean appearance.
Requirements
- Previous experience in a leadership position.
- Previous experience in retail and commercial tire/automotive industry an asset.
- Valid Driver's License with a clean abstract.
- Computer literate.
- Basic mechanical and tire understanding.
- Strong communication skills (verbal and written).
What We Offer
- Benefits Package including Health and Dental coverage + more.
- Employee Assistance Program (EAP).
- Employee Purchase Program (deals deals deals).
- Birthday off with pay.
- Endless paid training.
- Future ownership opportunities; Employee Stock Ownership Plan.
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