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Global Technical Product Support Specialist
4 weeks ago
About the Role
">This is a remote position within Canada with some travel required.
">As a Global Technical Product Support Specialist, you will report to the global product support team lead for our Sea Doo brand.
">Your primary responsibility will be to provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
">You will also offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
">Collaboration with other departments, such as warranty and customer care, will be crucial to streamline processes and enhance customer satisfaction.
">In addition, you will advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
">Proactive coaching of partners and dealers on technical support issues will foster strong relationships and promote continuous improvement.
">The role requires identifying communication gaps and addressing product-related challenges to drive future product enhancements and bolster our network's reputation.
">Monitoring and escalating emerging issues or trends promptly will contribute to ongoing improvements in our support services and represent your sector effectively.
">About You
">We are looking for an individual who is passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
">Dedication to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations, is essential.
">You should have a strong understanding of connecting product knowledge with dealer support and customer satisfaction.
">Troubleshooting and diagnostics skills, including proficiency in interpreting electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings, and bills of materials, are required.
">Experience using CRM or ERP systems and Google Suite or Microsoft Office is necessary.
">A minimum of 5 years of relevant technical experience in Powersports is required, as well as a technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
">Excellent written and verbal communication skills are crucial, enabling effective conveyance of technical information and ideas.
">Fluency in English is required, with proficiency in French or other languages being advantageous.
">What We Offer
">Becoming a part of the BRP team means joining a dynamic organization that values diversity, inclusivity, and employee growth.
">As a Global Technical Product Support Specialist, you will enjoy a competitive salary and benefits package, which includes an annual bonus based on the company's financial results, generous paid time away, pension plan, collective saving opportunities, and industry-leading healthcare fully paid by BRP.
">You will also have access to flexible work schedules, a summer schedule that varies by department and location, holiday season shutdown, educational resources, and discounts on BRP products.
">We are committed to fostering an inclusive workplace where every employee feels valued, supported, and empowered to reach their full potential.
">The estimated salary for this position is between $75,000 and $100,000 per year, depending on qualifications and experience.
">About BRP
">BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air.
">Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus.
">We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, employing close to 20,000 spirited people driven by the deeply held belief that at work, as with life itself, it's not about the destination; it's about the journey.
