Technical Support Specialist

1 month ago

Montreal, Quebec, Canada Hornetsecurity Full time

{"h2": "Technical Support Specialist Job Description", "p": "At Hornetsecurity, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our corporate clients.

Your primary focus will be on diagnosing and resolving technical issues over the telephone, email, and online chat. You will work closely with our development team to escalate issues and ensure timely resolution.

In addition to your technical expertise, you will be expected to build strong relationships with our customers, providing an exceptional customer experience.

If you have a passion for technology and a desire to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provide technical support to corporate clients via telephone, email, and online chat
* Diagnose and resolve technical issues in a timely and efficient manner
* Work closely with the development team to escalate issues and ensure timely resolution
* Build strong relationships with customers to provide an exceptional customer experience

**Requirements:**

* Excellent logical, analytical, and problem-solving skills
* Good customer etiquette and ability to manage high-profile customers well under pressure
* Experience in troubleshooting Windows Server issues using inbuilt Windows applications
* Good understanding of basic networking protocols
* Fluency in English and French (any other language is a plus)
* Quick learner and self-starter

**Bonus Skills:**

* Knowledge/experience with HyperV and/or VMware virtualization platforms
* Previous experience in network/system administration
* Deep understanding of the Windows Server operating system
* Knowledge/experience with Microsoft VSS

**Benefits:**

* Free space for innovation and independent action in a fast-growing international company
* Personal and professional development opportunities
* Short decision paths and flat hierarchies in an open work atmosphere
* Home Office Option and flexible working hours
* Additional Sick Leave & Public Holidays
* Collective Insurance Plan
* Way to Work Goodie
* BeActive Bonus
* Temporary Employee Exchange Program

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

**How to Apply:**

* Your Resume (in English) or LinkedIn profile
* Your earliest starting date and your salary expectations

We look forward to hearing from you"}

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