Guest Experience Manager
2 weeks ago
Job Summary:
We are seeking a Guest Experience Supervisor to join our team at the Vancouver Aquarium. As a Guest Experience Supervisor, you will play a key role in creating an exceptional visitor experience for our guests.
Key Responsibilities:
- Assist in creating an environment that is organized, safe, and motivating.
- Provide support to the Guest Experience management and Guest Experience team.
- Oversee the daily presentation and operation of the 4D Theatre experience.
- Ensure that the team is well-trained and confident in their film presentation.
- Provide excellent service that abides to the Guest Experience goals, standards, and absolutes.
- Lead by example and demonstrate a positive attitude.
Accountabilities:
- Create the ultimate visitor experience for all our visitors.
- Be a liaison to the Guest Experience teams, practicum, and Work Experience Students.
- Support Guest Experience management team with daily operation activities.
- Take a leadership role in ensuring that Guest Experience Ambassadors, practicums, and Work Experience Students provide excellent guest service.
- Politely and professionally respond to questions from guests about the Aquarium.
- Support Guest Experience and Marketing initiatives.
Requirements:
- Minimum 2 years of previous experience in guest service required.
- Second Language an asset.
- Knowledge of the Vancouver Aquarium and Vancouver Tourism an asset.
- Strong guest service skills, interpersonal, and communications skills.
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