Guest Experience Manager

4 days ago

Vancouver, British Columbia, Canada Vancouver Aquarium Full time

Job Summary:

We are seeking a Guest Experience Supervisor to join our team at the Vancouver Aquarium. As a Guest Experience Supervisor, you will play a key role in creating an exceptional visitor experience for our guests.

Key Responsibilities:

  • Assist in creating an environment that is organized, safe, and motivating.
  • Provide support to the Guest Experience management and Guest Experience team.
  • Oversee the daily presentation and operation of the 4D Theatre experience.
  • Ensure that the team is well-trained and confident in their film presentation.
  • Provide excellent service that abides to the Guest Experience goals, standards, and absolutes.
  • Lead by example and demonstrate a positive attitude.

Accountabilities:

  • Create the ultimate visitor experience for all our visitors.
  • Be a liaison to the Guest Experience teams, practicum, and Work Experience Students.
  • Support Guest Experience management team with daily operation activities.
  • Take a leadership role in ensuring that Guest Experience Ambassadors, practicums, and Work Experience Students provide excellent guest service.
  • Politely and professionally respond to questions from guests about the Aquarium.
  • Support Guest Experience and Marketing initiatives.

Requirements:

  • Minimum 2 years of previous experience in guest service required.
  • Second Language an asset.
  • Knowledge of the Vancouver Aquarium and Vancouver Tourism an asset.
  • Strong guest service skills, interpersonal, and communications skills.

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