Guest Experience Supervisor

4 weeks ago

Vancouver, British Columbia, Canada Vancouver Aquarium Full time

Job Summary:

We are seeking a highly motivated and organized Guest Experience Supervisor to join our team at the Vancouver Aquarium. As a key member of our Guest Experience team, you will play a vital role in creating an exceptional visitor experience for all our guests.

Key Responsibilities:

  • Assist in creating an environment that is organized, safe, and motivating for guests and staff.
  • Provide support to the Guest Experience management and Guest Experience team.
  • Oversee the daily presentation and operation of the 4D Theatre experience.
  • Ensure that the team is well-trained and confident in their film presentation.
  • Provide excellent service that abides to the Guest Experience goals, standards, and absolutes.
  • Address visitor concerns and provide guidance to staff.
  • Lead by example and maintain a positive team environment.

Accountabilities:

  • Create the ultimate visitor experience for all our visitors.
  • Support Guest Experience management team with daily operation activities and gallery monitoring.
  • Take a leadership role in ensuring that Guest Experience Ambassadors provide excellent guest service.
  • Monitor the line management at admissions and oversee a smooth guest check-in.
  • Perform additional duties as required, including cross-training to support Call Centre, Reception, and Admissions Ticketing.

Requirements:

  • Minimum 2 years of previous experience in guest service required.
  • Second Language an asset.
  • Knowledge of the Vancouver Aquarium and Vancouver Tourism an asset.
  • Strong guest service skills, interpersonal, and communications skills.
  • Self-starter who takes initiatives and has the ability to anticipate guests' questions and exceed their expectations.
  • Proven ability to work within a team and independently.
  • Ability to communicate effectively with large audiences of all ages and learning abilities.
  • Has experience leading a team and creating a positive team environment.
  • Willingness to follow directions yet succeed with minimal supervision.
  • Ability to multi-task and work in a fast-paced, high-stress environment.
  • Strong verbal and written communication skills.
  • Strong decision-making skills.
  • Ability to learn and adapt in a constantly changing environment.
  • Ability and maturity to deal with a wide variety of ages and personalities.
  • Intermediate computer proficiency in Microsoft Office 365 programs.
  • Ability to safely lift heavy equipment and safely reach, stretch, and bend on a regular basis.

Salary: $20 per hour

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