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Digital Transformation Specialist

1 month ago


Toronto, Ontario, Canada Netcracker Technology Full time

Unlocking Growth Opportunities

We are seeking an experienced Digital Transformation Specialist to lead our on-site transformation programs, driving growth and profitability for Netcracker's customer base. As a key member of our team, you will be responsible for securing and delivering professional services, ensuring alignment on program milestones and future strategy.

About the Role

  • Manage and grow Netcracker's on-site transformation programs, including budget and business planning, resource allocation, and customer satisfaction.
  • Partner with Sales Team to support new solution revenue opportunities within accounts through proposal creation, contract negotiations, and pre-sales consulting.
  • Represent Solution Delivery in presales activities, ensuring accurate representation of Netcracker deployment methodologies to potential customers.
  • Lead recurring governance meetings with client steering committees to ensure alignment on program milestones and future strategy.
  • Hold Account Teams accountable for project deliverables, ensuring timely completion, within budget, and high quality.

Leadership Expectations

  • Lead cross-functional, multi-cultural, geographically dispersed teams, establishing and managing MBOs/KPIs.
  • Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation.
  • Interact effectively with Engineering and Product Management departments, providing input for ongoing product enhancements.

Experience and Requirements

  • Proven ability to lead multi-million business transformational programs involving complex technical solutions in the BSS industry.
  • Required experience with writing and reviewing contracts, SOWs, and other commercial agreements.
  • Proven ability to handle program governance, ensuring alignment on program milestones and future strategy.
  • Ability to build and execute resource plans (on/offshore).
  • 10 years management experience, at least 3 years at senior levels.

What We Offer

  • A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work with a forward-looking software company, offering mission-critical solutions to service providers around the globe.
  • A collaborative work environment, with a focus on innovation, creativity, and entrepreneurship.

About Netcracker Technology

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of over 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and enable better experiences for their customers.