Digital Transformation Specialist, Voyager

5 days ago


Toronto, Ontario, Canada Computershare Full time

**Company Overview**

Computershare is a global leader in the provision of investor and equity services. We have an exciting opportunity for a Digital Transformation Specialist, Voyager to join our dynamic team focusing on digital operations within our customer service operations and call centre environment.

**Salary**

The estimated salary for this role is $95,000 - $110,000 per annum, depending on experience and qualifications.

**Job Description**

As a Digital Transformation Specialist, Voyager, you will be responsible for driving the successful implementation of innovative digital solutions that enhance operational efficiency, improve customer experience, and streamline processes. You will collaborate with cross-functional teams to analyze current workflows, identify areas for improvement, and develop strategic plans and detailed requirements to integrate advanced technologies.

**Key Responsibilities**

  • Collaborate with cross-functional teams to gather and analyze data from various digital platforms and operational systems.
  • Conduct thorough analysis of key performance indicators (KPIs), customer service metrics, and operational data to identify trends, patterns, and opportunities for improvement.
  • Develop and maintain dashboards, reports, and presentations that provide actionable insights and recommendations to stakeholders and senior management.

**Required Skills and Qualifications**

  • Proven experience as a Business Analyst or Management Consultant within a customer service or call centre environment.
  • Strong skills in MS Office (Excel, Word, PPT) and PowerBI or Tableau.
  • Experience in managing limited resources and conflicting deadlines.

**Benefits**

We offer a range of benefits to support your wellbeing and career development, including flexible work arrangements, health and wellbeing rewards, and opportunities for professional growth and recognition.



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