Surveillance Security Manager Position

1 week ago


Burnaby, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

Company Overview

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. With 27 gaming properties across British Columbia, Ontario, and Alberta, we provide a dynamic and fun work environment for our team members.

About the Role

This Relief Surveillance Supervisor position at Grand Villa Casino offers a unique opportunity to oversee surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members. The successful candidate will be responsible for investigating potential security violations and taking corrective actions within the law.

Key Responsibilities

  • Protect company assets by observing employee and customer activities via surveillance cameras.
  • Review video footage on cases of patron/internal control disputes.
  • Complete daily activity reports and note any pertinent facts.
  • Monitor recording equipment and check its operation.
  • Provide work direction and supervision to agents.
  • Recommend personnel for hire, termination, or disciplinary action.
  • Conduct routine training on casino operations and equipment.
  • Assign and apportion work among team members.
  • Plan work processes and determine effective techniques or processes to be used by team members.
  • Supervise and manage work processes or procedures of team members.
  • Understand and adhere to disciplinary policies, including counselling team members and using progressive discipline to modify poor performance.
  • Address and manage complaints, grievances, or concerns from team members.

Requirements

  • Minimum two years of supervisory experience in the casino/hospitality industry (preferred).
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Able to write routine reports and correspondence.
  • Comfortable speaking before guests or staff.
  • Reliability, diligence, and a high level of integrity.
  • Self-motivated and contribute positively to a team environment.
  • Meticulous in all areas of duties.
  • Confidence in judgment and ability to write findings clearly.
  • Benefit from working flexible hours, evenings, and weekends.
  • Experience using surveillance equipment and software is an asset.

Compensation Package

The estimated salary for this role is $25.10 - $31.37 per hour, with a premium for night shift work. We also offer a full benefits package for full-time employees, retirement savings plan, exciting work environment, family and friends discounts, and development opportunities.

Why Work for Us?

At Gateway Casinos & Entertainment Limited, we value our team members and recognize their contributions. A career with us means working with great people, being recognized for your unique contribution, and advancing your career through ongoing training and leadership programs in a dynamic and fun environment.



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