Security Centre Operations Specialist

5 days ago

Burnaby, British Columbia, Canada Paladin Security Full time

Job Overview

Paladin Security is seeking an experienced Security Command Centre Operator to join our team. As a key member of our operations team, you will be responsible for coordinating emergency responses, monitoring security systems, and dispatching resources to our client facilities across the province.

The Security Command Centre provides a 24/7 communication link between client field staff, management, and various subcontractors. Our operators must have the ability to direct, communicate, and instruct officers in the field as necessary, while providing exceptional customer service and support to both internal and external customers.

Key Responsibilities:

  • Monitor and dispatch alarm events and live crime in progress via video monitoring
  • Initiate after-hour emergency service calls and security requests
  • Triage technology and security systems deficiencies through the service request process
  • Handle incoming/outbound calls and email communication, conduct surveillance, patrol, access control, and technical analysis
  • Record and maintain incident reports and evidence packages

Requirements:

  • Minimum 1-year of work experience in the security industry
  • Minimum 6-months work experience in a Control Centre, Security Command Centre, or Call Centre environment
  • Operational knowledge and working understanding of alarm receivers and servers
  • Strong computer proficiency, specifically in Microsoft Office suite
  • Ability to work independently in a varied and fast-paced team environment

What We Offer:

A competitive pay rate of $24.33/hr, increasing after successful completion of a 3-week training program. We also offer a $1,000 hiring bonus, paid in 4 monthly installments post-employment commencement.

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