Customer Service Operations Specialist
2 weeks ago
B&W MEGTEC is seeking a highly skilled Customer Service Operations Specialist to join our team.
The ideal candidate will have excellent problem-solving skills and the ability to travel extensively (90%). This role requires working closely with senior engineers, district engineers, and customers to provide exceptional service and support.
About the Job- Collect and evaluate field data to identify equipment needs and troubleshoot malfunctions.
- Work with customers, vendors, and sublet vendors to ensure seamless project execution.
- Prepare technical reports, including service and special reports, to document project outcomes.
- Participate in commissioning teams on project startups and perform site activities, including boiler inspections and condition assessments.
- Provide construction technical support and outage management to ensure smooth project delivery.
We offer a competitive salary of $ $85,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
This role offers a unique opportunity to develop practical knowledge of power plants and B&W products while working in a fast-paced environment with great job variety.
Qualifications- Demonstrated problem-solving skills and ability to work independently or as part of a team.
- Ability and desire to travel extensively (90% of the time).
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal stakeholders.
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