Customer Service Operations Specialist

2 weeks ago


Edmonton, Alberta, Canada B&W MEGTEC Full time
Job Description

B&W MEGTEC is seeking a highly skilled Customer Service Operations Specialist to join our team.

The ideal candidate will have excellent problem-solving skills and the ability to travel extensively (90%). This role requires working closely with senior engineers, district engineers, and customers to provide exceptional service and support.

About the Job
  1. Collect and evaluate field data to identify equipment needs and troubleshoot malfunctions.
  2. Work with customers, vendors, and sublet vendors to ensure seamless project execution.
  3. Prepare technical reports, including service and special reports, to document project outcomes.
  4. Participate in commissioning teams on project startups and perform site activities, including boiler inspections and condition assessments.
  5. Provide construction technical support and outage management to ensure smooth project delivery.
Salary and Benefits

We offer a competitive salary of $ $85,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

This role offers a unique opportunity to develop practical knowledge of power plants and B&W products while working in a fast-paced environment with great job variety.

Qualifications
  • Demonstrated problem-solving skills and ability to work independently or as part of a team.
  • Ability and desire to travel extensively (90% of the time).
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal stakeholders.


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