Global Field Service Operations Specialist

2 weeks ago


Edmonton, Alberta, Canada Alfa Laval Full time
Unlock Your Potential as a Global Field Service Operations Specialist

Are you a seasoned professional with a passion for delivering exceptional service and driving business growth? Do you thrive in fast-paced environments where no two days are ever the same?

About Alfa Laval

We're a leading provider of innovative solutions for the world's most pressing industrial challenges. Our team is dedicated to accelerating success for our customers, people, and planet.

Salary Estimate: $80,000 - $110,000 per year

As a Global Field Service Operations Specialist, you'll play a critical role in ensuring the seamless delivery of our products and services to customers worldwide. Your expertise will be instrumental in identifying opportunities to drive business growth, improve customer satisfaction, and enhance operational efficiency.

Key Responsibilities:
  • Provide on-site service support, troubleshooting, and training to customers at their locations
  • Install, configure, modify, overhaul, fault diagnose, and repair Alfa Laval products, equipment, and systems
  • Perform trial test runs to ensure performance rates and quality meet established specifications
  • Document equipment serviced, parts used, travel/site hours, and expenses to support customer invoicing
  • Advise operators and maintenance personnel on operating procedures for working safely around our equipment
  • Perform preventive maintenance service calls on customer equipment
  • Assist customer maintenance personnel with technical and procedural troubleshooting techniques
  • Train customer maintenance and supervisory personnel on how to operate our equipment and perform maintenance tasks
Requirements:
  • Technical diploma with mechanical or electrical focus or technical/vocational training
  • Journeyman status in mechanical or electrical with mechanical and electrical aptitude
  • Minimum 5-10 years industrial experience with mechanical or electrical focus or demonstrated work-related mechanical and/or electrical proficiency
  • Strong verbal and written skills, with excellent communication and interpersonal abilities
  • Ability to listen to customer needs and develop action plans to satisfy their requirements
Working Conditions:

This role requires frequent travel (approx. 50%) and may involve offshore or platform work. You must be able to qualify and perform these types of assignments.



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