Customer Service Operations Specialist

4 weeks ago


Edmonton, Alberta, Canada RECRUITMENT PARTNERS INC. Full time
Job Description

We are seeking a highly organized and customer-focused Customer Service Operations Specialist to join our team at RECRUITMENT PARTNERS INC.

This role is responsible for providing exceptional support to internal and external clients, managing competing priorities, and ensuring seamless delivery of administrative tasks.

Key Responsibilities:
  • Client Support: Respond to client inquiries within one business day, provide initial administrative support for basic technical problems, and create software license codes.
  • Quote Management: Prepare quotes, track, and follow up on sales, as well as prepare product packages.
  • Project Coordination: Provide administrative support for external courses and projects, handle client corporate information, contracts, and purchase orders.
  • Sales Reporting: Register clients for online demos, follow up with feedback, and provide weekly product sales and marketing summary reports.
Requirements:
  • Education: Accredited Business Diploma or Degree
  • Experience: 2+ years of experience in a similar role
  • Skillset: Excellent multi-tasking, planning, organizational, and problem-solving skills; strong verbal and written communications skills; advanced computer skills in word processing, spreadsheet, and database software
Estimated Salary

$65,000 - $85,000 per year, based on industry standards and location



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