Front Desk Associate

2 weeks ago


Terrace, Canada Days InnTerrace Full time

Overview:

Days InnTerrace is a dynamic hospitality company that offers an exciting opportunity for individuals to join our team as a Front Desk Associate. This role plays a crucial part in delivering exceptional customer experiences and ensuring seamless operations.

About the Role:

The Front Desk Associate will be responsible for providing top-notch service to guests, handling room reservations, and managing front desk operations. You will be the face of our hotel, interacting with customers, resolving issues, and making their stay memorable.

Responsibilities:

  • Register arriving guests and assign rooms efficiently
  • Process group arrivals and departures, ensuring smooth transitions
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services, exceeding guest expectations
  • Offer recommendations on local points of interest, enhancing the guest experience
  • Process guests' departures, calculate charges, and receive payments accurately
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages promptly
  • Assist clients/guests with special needs, demonstrating empathy and understanding
  • Contact customers to deliver requested wake-up calls
  • Provide exceptional customer service, addressing concerns and resolving issues professionally

What We Offer:

We offer a competitive salary of approximately $35,000 per year, commensurate with experience. As a valued member of our team, you can expect a fast-paced environment, opportunities for growth and development, and a comprehensive benefits package.

Requirements:

To succeed in this role, you should possess excellent interpersonal skills, flexibility, and reliability. You will work in a fast-paced environment, so we require someone who can multitask effectively and maintain attention to detail.

About Us:

Days InnTerrace is a respected name in the hospitality industry, committed to delivering exceptional experiences to our guests. We are dedicated to fostering a positive work environment, supporting our employees' growth, and driving excellence in everything we do.



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