Claims Agent

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Reporting to the Claims Manager, the job holder has the mandate to collect complaints and claims - goods and / or property.

**RESPONSIBILITIES**:

- Investigation / analysis of damages and interests
- Responds to customer questions within the framework of his knowledge
- Listening, analyzing, and diagnosing the nature of the problems
- Support and take responsibility for resolving customer issues at the first point of contact within their role
- Ensure customer satisfaction
- Thoroughness in clerical manual tasks
- Is committed to maintaining harmonious relationships with customers and the internal team
- Ability to solve practical problems using several tangible variables in situations where current standards are limited.
- Other related tasks

**EDUCATION**:

- College diploma or equivalent experience.

**EXPERIENCE**:

- Experience in the insurance industry (complaints and claims)
- Claims assessment
- Customer service
- Good ability to argue and reason in litigation.

**CORE COMPETENCIES**:

- Customer Centricity
- Bilingual - English & French (MUST)
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.