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Customer Service Representative
2 months ago
We're a company that believes in the power of hearing and making a positive impact in people's lives. Our mission is to deliver exceptional customer experiences and provide innovative solutions for those with hearing loss.
Job Title: Call Center RepresentativeJob SummaryWe're seeking a highly motivated and results-driven Call Center Representative to join our team. As a key member of our Appointment Contact Center, you'll be responsible for handling inbound and outbound calls, building relationships with clients, and scheduling appointments.
Key Responsibilities- Handle both inbound and proactive outbound calls to build relationships with clients
- Uncover client needs and make professional recommendations
- Schedule appointments and update client databases
- Work in a KPI performance-driven environment with a team of like-minded professionals
- Post-secondary education or equivalent experience
- 1+ years' experience in sales and customer service, call center, or related capacity
- Excellent verbal and written communication skills
- Personable and friendly individual with experience handling high-volume calls
- Comfortable operating in a goal-oriented and performance-based call center
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.