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Customer Service Representative

2 months ago


Richmond Hill, Ontario, Canada Hearing Solutions Full time
About Hearing Solutions

We're a company that believes in the power of hearing and making a positive impact in people's lives. Our mission is to deliver exceptional customer experiences and provide innovative solutions for those with hearing loss.

Job Title: Call Center RepresentativeJob Summary

We're seeking a highly motivated and results-driven Call Center Representative to join our team. As a key member of our Appointment Contact Center, you'll be responsible for handling inbound and outbound calls, building relationships with clients, and scheduling appointments.

Key Responsibilities
  • Handle both inbound and proactive outbound calls to build relationships with clients
  • Uncover client needs and make professional recommendations
  • Schedule appointments and update client databases
  • Work in a KPI performance-driven environment with a team of like-minded professionals
Requirements
  • Post-secondary education or equivalent experience
  • 1+ years' experience in sales and customer service, call center, or related capacity
  • Excellent verbal and written communication skills
  • Personable and friendly individual with experience handling high-volume calls
  • Comfortable operating in a goal-oriented and performance-based call center
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.