Customer Experience Associate

4 weeks ago

Vancouver, British Columbia, Canada TD Bank Full time
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist with responding to and resolving customer concerns, escalating issues as necessary.
  • Identify customer needs and determine solutions to customer problems, opening new accounts and products as needed.
Requirements:
  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in customer service or a related field.
  • Post-secondary or undergraduate degree in a related field preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
About Us:

TD Bank is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to delivering legendary customer experiences and building a better bank for our customers, colleagues, and communities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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