Automotive Service Advisor

4 weeks ago


Saskatoon, Saskatchewan, Canada RM Auto Group Full time
Service Advisor

As a key member of the RM Auto Group team, the Service Advisor plays a vital role in creating a great first impression and guiding customers through the maintenance scheduling process and repair of their vehicles.

Responsibilities:
  • Greet customers promptly and in a courteous manner.
  • Handle customer complaints and ensure high customer satisfaction standards.
  • Address customer questions/needs promptly and professionally.
  • Schedule appointments based on service calls.
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
  • Identify service needs of customer vehicle based upon historical service data.
  • Determine progress of repair/service orders and inform customers accordingly.
Qualifications:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • High customer service satisfaction expectations.

RM Auto Group offers a competitive performance-driven compensation plan, comprehensive group benefits insurance, ongoing training, and state-of-the-art facilities. If you are a dynamic and customer-focused individual who enjoys a challenge, we would like to hear from you.



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