Automotive Service Advisor

3 weeks ago

Saskatoon, Saskatchewan, Canada RM Auto Group Full time
Service Advisor - Automotive

As a key member of the RM Auto Group team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and guiding the customers through the maintenance scheduling process and repair of their vehicles.

Key Responsibilities:
  • Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
  • Handle customer complaints and ensure high customer satisfaction standards.
  • Address customer questions/needs promptly and professionally.
  • Schedule appointments based on service calls.
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
  • Identify service needs of customer vehicle based upon historical service data.
  • Determine progress of repair/service orders and inform customers accordingly.
Qualifications:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • High customer service satisfaction expectations.

RM Auto Group offers:

  • Exceptional income potential: Our competitive performance-driven compensation plan means your talent and hard work will be rewarded handsomely.
  • Comprehensive group benefits insurance: We know protection for you and your family is important.
  • Management Support: We provide ongoing training, product knowledge courses, and guidance to help you reach your full potential.
  • State-of-the-art facilities and excellent locations: You can open the door to your clients with pride and confidence, knowing that you can offer them the best automotive ownership experience possible.

The RM Auto Group is ever-growing with career opportunities throughout Meidl Honda, Oakwood Nissan, Infiniti Saskatoon, Mainway Mazda, Mid-West Meidl Collision Centre, Carlton Honda, and Prince Albert Toyota. If you would like to work with a dynamic team and enjoy a challenge, then we would like to hear from you.

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