Application Support Specialist

1 month ago


Calgary, Alberta, Canada Boardwalk Full time

About the Role

We are seeking a highly skilled Application Support Analyst to join our team at Boardwalk. As a key member of our support team, you will be responsible for providing top-notch support for our internally developed Property Management systems.

Key Responsibilities

  • Provide technical support for our Property Management systems, ensuring seamless functionality and optimal performance.
  • Collaborate with product leaders and developers to resolve errors, enhance user education, and prioritize user support requests.
  • Perform data analysis and data fixes to ensure data integrity and accuracy.
  • Maintain application configurations and support access and permissions.
  • Monitor applications to ensure availability for business users and communicate bugs and user experience challenges to the product owner and development team.
  • Document requirements as user stories in collaboration with business and technical teams.
  • Identify product functionality and user education gaps, and escalate problems in a timely manner.
  • Build trust with internal users by demonstrating expertise and professionalism.
  • Ensure that system content and functionality support business needs and confirm that bugs and issues are resolved to satisfaction.
  • Document resolutions to recurring issues and workarounds, and assist in creating release notes and training documentation.

Requirements

  • Degree or Diploma in Computer Science, Business Administration, or related discipline (equivalent experience considered).
  • At least two years of experience supporting enterprise applications.
  • Strong technical skills, with ability to learn applications and systems quickly.
  • Experience troubleshooting user issues using technical tools, prioritizing and managing a requests backlog, and providing excellent customer service.
  • Fluent English (oral and written) with excellent communication skills.
  • Strong computer literacy, including Microsoft Office applications.

About Boardwalk

Boardwalk is a leading provider of quality rental communities in Canada. We offer a dynamic work environment, competitive wages, and a range of benefits, including flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, and rental discounts.

How to Apply

Interested applicants are invited to submit a cover letter and resume. We thank all applicants for their interest; however, only those being considered will be contacted.



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