Application Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Application Support Analyst to join our team at Boardwalk. As a key member of our support team, you will be responsible for providing top-notch support for our internally developed Property Management systems.
Key Responsibilities
- Provide technical support for our Property Management systems, ensuring seamless functionality and optimal performance.
- Collaborate with product leaders and developers to resolve errors, enhance user education, and prioritize user support requests.
- Perform data analysis and data fixes to ensure data integrity and accuracy.
- Maintain application configurations and support access and permissions.
- Monitor applications to ensure availability for business users and communicate bugs and user experience challenges to the product owner and development team.
- Document requirements as user stories in collaboration with business and technical teams.
- Identify product functionality and user education gaps, and escalate problems in a timely manner.
- Build trust with internal users by demonstrating expertise and professionalism.
- Ensure that system content and functionality support business needs and confirm that bugs and issues are resolved to satisfaction.
- Document resolutions to recurring issues and workarounds, and assist in creating release notes and training documentation.
Requirements
- Degree or Diploma in Computer Science, Business Administration, or related discipline (equivalent experience considered).
- At least two years of experience supporting enterprise applications.
- Strong technical skills, with ability to learn applications and systems quickly.
- Experience troubleshooting user issues using technical tools, prioritizing and managing a requests backlog, and providing excellent customer service.
- Fluent English (oral and written) with excellent communication skills.
- Strong computer literacy, including Microsoft Office applications.
About Boardwalk
Boardwalk is a leading provider of quality rental communities in Canada. We offer a dynamic work environment, competitive wages, and a range of benefits, including flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, and rental discounts.
How to Apply
Interested applicants are invited to submit a cover letter and resume. We thank all applicants for their interest; however, only those being considered will be contacted.
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