Clinical Operations Manager

2 weeks ago


Burlington, Ontario, Canada Lifemark Full time

Job Title: Clinic Director/Physiotherapist


Status: Temporary Contract/Permanent


Location: Lifemark Physiotherapy Burlington Advance


The Clinic Director is responsible for the leadership and success of the clinic. As Clinic Director, you will oversee clinical staff, patient services, and drive growth through business development activities.


This role will appeal to candidates who are seeking a leadership opportunity while maintaining an active caseload of clients.


The ideal candidate will have a minimum of 3-5+ years clinical experience, and a passion for supporting staff through mentorship, education, and professional development.


Physiotherapist position: Registered with the College of Physiotherapists of Ontario


Clinical Quality:



  • Ensuring quality improvement in the delivery of patient care.
  • Performing chart audits (reviewing treatment plans for accuracy, clinical reasoning & program selection)
  • Maintaining standards for communication (charts, letters, phone) with customers
  • Participating in lunch & learns (internal & external as required)
  • Ensuring effective and efficient implementation and development of clinic standard operating procedures.

Professional Development:



  • Business development, financial management, and development of clinic business plans
  • Promoting a climate of success and the highest level of service within the clinic by strong supportive leadership and a positive attitude
  • Monitoring customer service programs to provide an outstanding experience to patients, physicians, and other clients
  • Maintaining a strong presence in the clinic, mentor, and develop potential leaders within the team for the benefit of future growth of the organization.
  • Demonstrating clinical leadership and expertise through mentorship and the management of professional development for clinical staff
  • Performing 1:1 monthly meetings with all clinical staff - review of physiotherapist scorecard and other objective measures of performance
  • Developing corrective action plans when performance issues are identified
  • Assisting Office Manager in recruitment and hiring of staff

Please note that we have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put in place and are mandatory.



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