Facilities Management Coordinator
1 week ago
About BGIS
At BGIS, we're a leading provider of customized facility management and real estate services. With over 6,500 team members globally, we focus on delivering exceptional services that enable innovation for our clients' businesses.
We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia.
About This Role
This role is responsible for overseeing and coordinating various services related to building operations. You'll provide administrative support to the Operations team, ensuring effective delivery of work orders, health and safety protocols, contract management, invoice processing, and vendor management.
You will be the primary point of contact with service providers and resolve client requests promptly.
Duties and Responsibilities
- Process service requests from various channels and maintain a database for reporting and analysis purposes.
- Evaluate contractual services against purchase orders and work orders.
- Prepare tenders as required and schedule work orders for timely completion.
- Develop scopes of work and request quotes from service providers.
- Coordinate with contractors and technicians to ensure proper work order processes are followed.
- Review monthly Preventative Maintenance work orders to ensure accuracy and completion.
- Administer and monitor service contracts, including cleaning services.
- Prepare financial summaries with supporting details and resolve errors or inconsistencies in expenses.
- Schedule, coordinate, and complete cleaning inspections to maintain a high-quality image.
Health and Safety
- Maintain a safe working environment by enforcing health and safety policies and procedures.
- Ensure compliance with BGIS, client, and legislative HSE and safety code requirements.
- Contribute to a positive health and safety culture by promoting awareness and attending meetings.
Communication/Customer Services
- Communicate POs to managers and suppliers, and receive approvals for payment.
- Establish relationships with clients and service providers.
- Collaborate with clients to ensure continued communication and issue resolution.
Service Contracts/Financial Management
- Determine if work orders are billable or non-billable.
- Review problem invoices and report findings to management.
- Prepare reports for finance and management as requested.
Requirements
- High School Diploma with up to 1 year of relevant experience in office administration/service coordination.
- Excellent interpersonal skills.
- Strong customer-oriented skills.
- Good verbal and written communication skills.
- Ability to work collaboratively and prioritize tasks.
- Knowledge of tendering processes and Microsoft Office software.
Benefits
As a full-time employee, you can expect a competitive salary range of $43,931 - $54,914 per annum, based on your qualifications and performance.
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