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Desktop Support Specialist

2 months ago

Edmonton, Alberta, Canada 1823847 ALBERTA LTD Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at 1823847 ALBERTA LTD. As a key member of our technical support team, you will be responsible for providing expert-level support to our users, ensuring that they have access to the resources they need to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to users experiencing difficulties with computer systems, networks, and software.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical issues.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring that they have the skills and knowledge needed to perform their jobs effectively.
  • Incident Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, and participate in the redesign of applications and other software.
  • Team Leadership: Supervise other technical support workers in this group, providing guidance and support to ensure that they are able to perform their jobs effectively.
  • Customer Service: Provide excellent customer service to users, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role, or equivalent experience.
  • Language: English.
  • Work Setting: Willing to relocate, relocation costs not covered by employer.
  • Work Hours: 37.5 hours per week.