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Resident Experience Coordinator
2 months ago
We are seeking a highly skilled Resident & Family Experience Coordinator to join our team at Sienna Senior Living. This is a critical role that impacts the lives of residents and ignites the warmth of human connection.
Key Responsibilities- Lead the resident move-in, transfer, and move-out process in accordance with our organization's move-in experience standards, including facilitation of the application process, tours, and introducing residents/families to our community and its operations.
- Provide social work counseling services as required, working with our inter-professional team to assess and develop a plan of care that meets residents' psychosocial and social needs, promoting their overall well-being and safety.
- Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families, engaging external resources as required to ensure resident social needs are met.
- Support residents and families during advanced care planning and treatment plan conversations within our Social Services scope, including funeral arrangement discussions.
- Recruit and supervise social work students' placements.
- Respond to and track feedback received in the resident home area/neighborhood, ensuring it is addressed in a timely manner and receives satisfactory outcomes.
- Provide reporting and analysis, feedback received to Leadership & Quality Committee.
- Social Worker registration per provincial legislation.
- Minimum of three years' experience in healthcare, social services, or a related sector.
- Knowledge of the Long Term Care Act & Regulations preferred.
- Customer service-related experience an asset.
- Hospitality and/or sales-related experience an asset.
- Strong oral and written communication skills required.
- Ability to organize, plan, and delegate responsibilities.
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. We are dedicated to enhancing the lives of those we serve and strive to create a work environment that is inclusive, respectful, and supportive of all employees.
