Pet Care Professional Manager

1 week ago

Terrace BC, Canada Pet Valu Full time
Company Overview

Pet Valu is a leading retail operation in North America dedicated to providing families with food and supplies for their pets. Our company has a strong commitment to helping local pets in need, partnering with shelters, rescues, and charities for adoption events, in-store adoptions, and pet food bank programs.

Salary

The salary for this position is $26.50 per hour, offering competitive wages and benefits.

Job DescriptionKey Responsibilities

As a Store Manager, you will be responsible for coaching and developing your store team to deliver exceptional customer service. You will work closely with customers to help them find the right nutrition and solutions for their pets. This role requires a passion for learning and growth in the pet care industry, as well as excellent customer service skills.

You will also manage a team of employees, including recruiting, scheduling, training, and day-to-day task assignment. Additionally, you will ensure that all staff adhere to operational standards and procedures set by corporate operations. Other duties may include coordinating order placements, maintaining inventory, and completing miscellaneous corporate paperwork.

Business Results

Your goal will be to coordinate efforts with store staff to achieve targeted results, such as sales and customer satisfaction goals.

RequirementsMinimum Qualifications

To be successful in this role, you must have a minimum of 2 years of customer service and retail store management experience. You should also possess an outgoing and friendly personality, with strong customer service skills. Reliable transportation to and from the store is required.

You should have the ability to observe and coach employees to provide feedback on sales techniques and customer service. Additionally, you should be able to understand and resolve inter-team conflicts when necessary. Working knowledge of POS systems is also essential.

Preferred Qualifications

Industry experience in pet care is an asset, and the ability to lift 50 pounds repetitively is required. A working knowledge of POS systems is also beneficial.

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